Frequently Asked Questions
Everything you need to know about room reservations, payments, check-in policies and event hosting.
What are the check-in and check-out times?
Check-in starts at 12:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are subject to availability; please contact the front desk.
Can I pay online?
Yes. We use Razorpay so you can pay with UPI, cards, net banking and wallets. You may also choose Pay at Hotel and settle at check-in.
What is your cancellation policy?
Cancel free of charge up to 48 hours before check-in for a full refund. Later cancellations receive a partial refund as shown at checkout. Refunds are returned to the original payment method.
Is breakfast included?
Breakfast is complimentary in Deluxe, Family and Suite categories. It can be added on request for Standard rooms.
Do you provide pickup from the railway station or airport?
Yes, we arrange pickup and drop from Purnea Junction, Purnea Court and Purnea Airport on request. Charges depend on the vehicle chosen.
Is parking available?
Yes, free secure parking is available for guests.
Do you accommodate group and corporate bookings?
Yes, we accommodate corporate travellers, family groups and business stays with special rates. Send us an enquiry from the Contact page and our manager will assist you.
Which ID is required at check-in?
All guests need a valid government photo ID such as Aadhaar, Driving Licence, Voter ID or Passport. Foreign nationals need a passport and visa.
Have a question not listed here?
Contact our front desk team 24 hours a day for immediate assistance.